JivoChat customer service software: $625K a month, self-reported

JivoChat provides customer service software that brings website conversations and other contact channels into one location. Its $625K a month was founder-reported on the Indie Hackers product page (not independently verified), as of September 30, 2026.

What it actually sells

JivoChat provides live chat, customer service, marketing, and sales software for websites and businesses. It describes itself as an “All-in-one solution for customer service” that delivers omnichannel real-time service to customers.

The product brings live chat, social media, messengers, email, and phone contacts into one location. JivoChat AI Agent handles frequently asked questions and standard customer requests automatically, and the marketing tools manage traffic and targeted leads.

How it charges

JivoChat lists Enterprise at $56 per agent per month, Professional at $42 per agent per month, and Basic at $28 per agent per month. The site also lists a Free plan that includes 5 agents, with a “Start now” button for each plan.

Where customers come from

The site shows an affiliate program, an API for developers, ready-made integration solutions, and desktop applications for Windows, Mac, and Linux. It also includes sections for the blog and resources, plus code for embedding the chat solution.

What stands out

JivoChat supports developer APIs, website chat embedding, CRM integration, and other integrations. Chats, clients, and requests are available through desktop, mobile, and browser access.

The site states that Jivo handles more than 14 million chats per month. It also says 90% of requests are now resolved automatically with JivoChat chatbot and that deal conversion rate increased by 15%.

From the official site

Install Live Chat on your website and turn your visitors into paying customers with JivoChat.

JivoChat AI Agent can handle standard requests instantly, save hours of your team's work, and scale support without hiring new staff

Excerpts from the official website, fetched October 1, 2026.

Where it sits in the data

JivoChat's $625K a month is higher than 97% of the 6,604 projects with founder-reported monthly revenue in our dataset; the median across them is $2K. Snapshot: 2026-09-30. The dataset only covers founders who chose to publish their numbers, so it leans toward businesses that work; use it for scale, not as an average.

Currency

All figures are in US dollars as published. A rough yuan or euro conversion is not applied here because prices, taxes and acquisition costs differ by country.

Could you build something like this?

From my view, demand would come from businesses seeking to improve customer service, convert website visitors, and manage customer conversations. The buyer would be a business selecting customer service, marketing, and sales software, with distribution coming from website integrations, developers, affiliates, content, and desktop applications.

The difficult parts would include connecting multiple communication channels, handling customer service workflows, maintaining integrations, and supporting desktop, mobile, and browser environments. Regulation, security expectations, support load, and competition would matter in general terms. My view is that this needs real product and operational work.

Verdict: Hard to replicate.

One thing to take from it

JivoChat combines customer service channels, automatic request handling, marketing tools, developer integrations, and access across devices. Its visible distribution surfaces include affiliates, developer code, integration solutions, desktop applications, a blog, and resources.

Sources

JivoChat official website, fetched October 1, 2026
JivoChat pricing page, fetched October 1, 2026
Indie Hackers product page: revenue founder-reported on the Indie Hackers product page (not independently verified), as of September 30, 2026

Revenue, team and start-cost figures are what the founder reported at the interview date, not current figures and not a prediction of what you will earn. Product and pricing facts come from the business's own website as checked on 30 September 2026. Method & sources · Disclosure