Fractional customer support, $25K MRR: 24-hour coverage

Evergreen provides fractional human customer support teams for SaaS and ecommerce businesses. Its $25K MRR is verified through the payment provider's API by TrustMRR (Stripe), as of September 30, 2026.

What it actually sells

Evergreen: The Human Customer Support Agency for SaaS & Ecomm is a US-based customer support agency providing fractional teams for online businesses. It specializes in small online businesses that need day-to-day customer support.

How it charges

Onboarding costs $1 to get started. Plans are flexible and month-to-month, with no long-term contracts.

Month by month

Monthly revenue as read from the payment provider by TrustMRR, in US dollars, as of September 30, 2026.

Month	Revenue (USD)
2025-10	$22,369
2025-11	$23,429
2025-12	$27,709
2026-01	$20,809
2026-02	$19,354
2026-03	$20,615
2026-04	$23,214
2026-05	$23,316
2026-06	$22,594
2026-07	$22,714
2026-08	$21,994
2026-09	$23,295

Where customers come from

The pages we read do not list customer acquisition channels. They identify small SaaS and ecommerce businesses needing day-to-day customer support as the audience for the service. No specific channel is named on the pages.

What stands out

Evergreen answers customer support requests within 24 hours or less Monday - Friday. It assigns two agents to provide coverage during vacations and sick days, and provides a shared Slack channel for easy communication. The service also includes an escalation plan, documentation, and CRM support.

From the official site

Specializing in small online businesses so you won't lose the personal touch that your customers love

Answer your customer support requests in 24 hours or less Monday - Friday.

Excerpts from the official website, fetched October 1, 2026.

Where it sits in the data

Evergreen: The Human Customer Support Agency for SaaS & Ecomm's $25K MRR is higher than 97% of the 5,602 projects with payment-verified revenue in our dataset; the median across them is $150. Within the “Customer Support” category (188 projects) it is higher than 97% (category median $274). Snapshot: 2026-09-02 to 2026-09-30. The dataset only covers founders who chose to publish their numbers, so it leans toward businesses that work; use it for scale, not as an average.

Currency

All figures are in US dollars as published. A rough yuan or euro conversion is not applied here because prices, taxes and acquisition costs differ by country.

Could you build something like this?

In my view, the demand is clearest among small SaaS and ecommerce businesses that need day-to-day customer support. The buyer is the business owner or operating team responsible for keeping customer questions answered while running the business. Distribution would have to come from direct outreach, referrals, partnerships, or relevant communities, because the pages we read do not list acquisition channels.

Verdict: Needs real work.

One thing to take from it

The model combines a low-cost starting point with a recurring service: onboarding costs $1 to get started, plans are month-to-month, and there are no long-term contracts. The service also documents support processes and internal workflows, identifies customer trends and key issues, and assigns two agents for coverage during vacations and sick days.

Sources

Evergreen: The Human Customer Support Agency for SaaS & Ecomm official website, fetched October 1, 2026
Evergreen: The Human Customer Support Agency for SaaS & Ecomm pricing page, fetched October 1, 2026
TrustMRR: revenue verified through the payment provider's API by TrustMRR (Stripe), as of September 30, 2026

Revenue, team and start-cost figures are what the founder reported at the interview date, not current figures and not a prediction of what you will earn. Product and pricing facts come from the business's own website as checked on 30 September 2026. Method & sources · Disclosure